Refund policy

Musix Barn LLC · tixkix.com · Last updated October 2026

Digital downloads

Because a download can't be returned, sales are final once your download link has been delivered, except in the cases below.

We'll make it right if

You were charged more than once for the same show.
You paid but never received a working download link, and we can't fix it.
The files are corrupt or aren't what was described.
A show was cancelled by the seller after you paid.

In those cases email support@musixbarnsocial.com with the email or phone number you used and we'll sort it out — usually by resending the link or refunding through the seller's Stripe account within a few business days.

Before you ask for a refund

Check your spam folder for the delivery email, and try the link on wifi — venue cell service is rough on large downloads. Links expire after the window stated in the email; if yours expired before you could download, we'll resend it.

Merch (shirts, hats, vinyl, and other physical items)

Merch sold at a show is made to order after you enter your shipping address, and ships in about 5–10 business days. Because it's printed for you, we can't take returns for a change of mind or a wrong size you chose — please check the size guide before you confirm.

Wrong, damaged, or defective item: email us within 14 days of delivery with a photo and we'll replace it or refund it.
Never arrived: if tracking shows no delivery after 30 days, we'll reship or refund.
Haven't entered your address yet: nothing has been made, so you can ask for a refund of the merch portion any time before you claim it.

Sales tax on merch is calculated from your shipping address and refunded along with the item.

Chargebacks

Please contact us first. Disputes filed with your card issuer go to the seller as merchant of record and take far longer to resolve than an email to us.